Hi @teresa.sullivan , what do you see on your usage page?

https://account.ovoenergy.com/usage
Nothing, or some graphic ?

Hi BPLightlog,  all the graphics are there including the daily kWh usage.  Its just the home page where it says amount to pay and make a payment now that normally changes daily has stayed at £2.15.  Which was what was left after I paid the bill last month.  I have just given them my gas reading as this is not a smart meter and the bill is the right amount.  It’s just the daily amount that hasn’t been updating.

I was just wondering how much of the detail was affected. So the latest billing page isn’t updating ?

https://account.ovoenergy.com/billing-details

I’ve seen something like that before but the graphics were missing too in that case

The latest billing page has updated since a gave the gas meter reading.  It’s the home page box “Amount to pay”  next to the box “set up your direct debit”

Hey @teresa.sullivan,

Sorry to hear this,

Are you able to upload a screenshot so we can see what you’re seeing on the online account?

Hi Emmanuelle,

It seems to have started working again, I managed to work out how much I owed for the previous month as the bill payment info page had updated and I paid it, which I think may have rebooted the system (possibly)!!!  Fingers crossed.

Many thanks for your quick reply.

Teresa

I used to get my previous days usage by about 10am, suddenly its taking 2 or 3 days, anyone know why? Really annoying

Could be a number of things .. I use a third party (authorised) for much of my info. For example, as of the early hours from this morning I got all of yesterdays usage info 

and I already have todays from a few hours ago 

Here’s a guide if you want a look - the services don’t cost anything