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Interesting article on the internet https://www.thisismoney.co.uk/money/experts/article-12238861/DEAN-DUNHAM-energy-company-refuse-refund-credit.html

Ovo are named and shamed for their policy of encouraging customers to retain three months worth of direct debits when claiming credit balances. Ofgem are quoted as saying “There is no minimum amount that suppliers are allowed to keep.

Our rules ensure consumer credit balances are always protected and we recently strengthened rules regarding direct debits, which should prevent excessive accumulation of consumer credit balances. 

Refunds should be returned by suppliers in a timely fashion. Customers can always request their balance back at any time and we have made sure this is firmly in our rules.'”

Furthermore, the article goes on to say “This means OVO and other suppliers are not entitled to hold on to any credit, so its policy of forcing those consumers in credit to leave the value of at least three monthly direct debit payments in the account is unlawful.” 

I have been trying to get my credit of over ÂŁ600 back and after failing on several occasions to get through to customer services I opted for the automatic refund minus three months.

I look forward to the web based claim system being made legal (I bet the facility is removed entirely).

I see. And that’s why it’s actually better to link back to the original post, rather than copy/pasting over if you’re going between forums. Doing that means it’s much easier to check this stuff over and verify what status someone has which avoids confusion (it also doesn’t break copyright either).

I have no idea what you are blathering on about now, but do what I did, go to the forum at https://myenergi.info/ and search for “Blastoise186” because that is how I found the old forum thread you were in. I am not sure traditional copyright, which most people recognise, applies to public forum posts, but you answered a question and your ownership of the post was acknowledged by including your forum name in the title.

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