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What's happening?

 

We're introducing a £1.50 monthly fee for customers who choose to have paper bills.  

 

This change will be live and visible on December bills, which will give customers time to choose Paperless Billing if they want to.

 

We’ll be writing to our current Paper Billing customers to let them know about these changes. We'll send customers a QR code, which will take them to a form where they can select paperless billing going forward.

 

Are there exceptions to this?


Yes, the following customers will stay on paper bills with no charge:

  • Customers on the Priority Services Register (PSR)
  • Customers who receive Adaptive Comms
  • Customers who we think should be on the PSR
  • Customers who might potentially be financially vulnerable

We won’t ask these customers to choose to change to Paperless Billing.

 

Thanks,

The OVO Team

Hi ​@pete 1 ,

It won’t show on the online account, but OVO Support can check - and change - the settings for you. Just ask via Live Chat at https://ovoenergy.com/help and they’ll do the rest.

Thanks for the info, chat did as you said, I will see the result on next bill.

Hey ​@pete 1 

 

I’m glad to see Blastoise186’s advice was helpful and you managed to get that sorted with the Support Team.

 

Thanks for the letting us know how you got on sorting that.

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