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Hello, I tried to change the bank account that my Direct Debit has been registered to but there is no way to change the bank account from OVO app or the website. Has anyone been able to change their bank account?

Hi @melihozcelik ,

If you’ve changed banks using the Current Account Switching Service, you don’t need to do anything else - OVO will be informed automatically and the Direct Debit will migrate to your new bank account as part of the process.

Otherwise, to change it from one bank account to another, cancel it via the bank and wait for OVO to get in touch - the email you’ll get will invite you to set it back up again using your preferred bank account.

Thanks! I just discovered Current Account Switching service… I will do that!

Hi @melihozcelik,

 

I can see our forum volunteer has already answered this for you. Hope this was helpful. 

 

Let us know if you have any further issues.

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