Can OVO back-bill me further than 12 months due to errors?

Put the price cap to one side for now (that’s based on tariffs not total cost), if you have a fixed tariff, they can’t change that arbitrarily 

I am (or was) on a 2 year fix and protect which ends April 24 at 37.45p now it’s shot up to 76.41p. 
 

Ok - it’s good that you still have your original info. They have to use this. If Jeffus has tagged a moderator, let’s see what they suggest. 
 

Hey @tesh1981 

Sorry to hear about all of this, let me have our Forum Support reach out to you to see what they can do to help with this.

Look out for a PM here from the team soon: https://forum.ovoenergy.com/inbox/overview 

Hi there

my dad is 77 and lives by himself on an island. He has went downhill and has been in and out of hospital and is now in a nursing home closer to me. 
I have been sorting out all his bills which he kept up to date but just realised he had never set up a direct debit for his electricity as he would always go into bank monthly when bills came in. 
I have just realised he never got a bill from ovo in over a year so has paid nothing. They have just sent a bill after my husband phoned them with every bill since January this year as I recently paid oct22-dec 22 when it came in last month. 
he has racked up a bill of over £2000. I know he has used this but had the bills came in monthly he would have kept on top of it. Is there anything  can do about this or has anyone been in this situation?

I am just angry they never sent any bills or came out for an actual reading.

Sorry to hear that. 

1. Did he use to receive paper bills in the post and these stopped for some reason? 

2. Was he one of the people who were transferred from sse to ovo? 

3. Do you know if he was signed up for the priority service register and meter readings? 

https://www.ovoenergy.com/help/article/priority-services-register

You could look at the back billing rules to see if they apply. 

https://www.ofgem.gov.uk/information-consumers/energy-advice-households/check-energy-back-billing-rules

Hi there - I wonder if any mods can help.

I have sent numerous emails to complaints at OVO but have not received a response.  I am being chased (backbilled) for energy usage in 2022 despite not receiving the final bill until over a year later (Mar 24).

It is now being passed to a debt collection agency so I’m likely to have to contact the energy Ombudsman to ask for a deadlock.

I have supplied a link to this very thread on all communications I have sent and asked to be contacted via email only as the documentation may be needed that can’t be elicited from phone calls.

OVO appear to have plenty of capacity to chase the debt but zero time to resolve the complaint.

I wonder if this forum might be of better service.

Cheers,

Ben.

Hey @bendyb, 

I’m really sorry for the issues you’ve been experiencing trying to get a response, that’s definitely not the experience we want for our customers.

I’m going to have our Forum_Support team reach out to you so they can look into this further.

Look out for a private message here soon: https://forum.ovoenergy.com/inbox/overview.

Has anyone else left OVO then two years and two months later had a final bill demand that they’ve never seen before or heard of?

I was one of the unfortunate SSE customers first migrated to OVO. No asking me, no choice ,my personal info was simply handed over.  In March 2022 I started to receive non-sensible bills from both companies and on trying to resolve matters was told by both SSE and OVO that they could not help me as I was a customer of the other.

Fed up I the signed up with 8 legged marine creature in March 2022. No problems , life was great.  Jump forward to May 2024 when OVO started sending texts and phone calls saying I owed £337, no explanation, it was a ‘final bill’ and I hadn’t paid it. The phone caller was unable to verify who they were so I suggested they send a ‘real letter’ to prove they weren’t scammers as they were in Africa.  

A letter arrived in May referring to a letter with details of the units etc used many years ago and sent the previous week. No such letter had ever arrived. I wrote stating that they could not bill me years later according to OFGEM rules and blocked the 3+ calls and messages a day that started to arrive. I tried to call OVO but was put on a loop with autopay services. I eventually managed to get a customer representative having written twice to OVO recorded delivery and having had no reply. 

They said they had my letter (not done anything about it) and a final bill had been sent years ago according to their screen. I pointed out as did my letter that if they screen was in fact correct (which I do not believe it was), that no company would chase up an unpaid bill years later, maybe three weeks or less not not two years. 

I felt sorry for the girl on the phone in South Africa but she referred to my getting calls from the debt collection agency and I said that as I’d called her on the number that called me it was no agency but OVO calling. 

So much nonsense. Am I the only one in this crazy situation?