Big discrepancy between the usage graphs and the actual meter readings

No idea what this has to do with it.

Apparently overnight I've gone from averaging 12.7kwh per day to over 64kwh per day and last Wednesday over 152kwh in one day. 

I agree with blastoise for the most part, @Ovowtf - at some point after the 8th October 2021 and before 8th December 2021, the readings go backwards. This may happen if you’ve had a meter exchange or some issue has taken place. Please flag this to our Support team who can get the ball rolling with getting this rectified. If you raise this via a web chat, you can link them directly to this topic and save you having to explain anything twice! 

This has often been caused by SSE sending over bad transfer readings however. Not much OVO can do to prevent it but OVO does try to detect it and where possible, fix it automatically so that you don’t notice.

Also, please don’t post your account number here. We can’t use it anyway and this is a public forum so you’ve just leaked personal data to the internet.

I’ve asked a moderator to fix it for you.

Actually, by the time I left SSE in 2020, you could no longer speak to a British agent on the phone EVER and it always took ages to get through

Account number is *Edited by Mod*

Hey @russcolesmith,

We have information about what to do in a gas emergency on our website. Taken from the website:

Gas emergency

If you can smell gas or think you have a gas leak: 

• Do open doors and windows to let the gas escape
• Do check your gas appliances are switched off
• Do call the 24 hour National Gas Emergency hotline on 0800 111 999
• Do turn your gas off at the isolation switch (if you know where it is), then wait outside, and let your neighbours know.
• Don't switch lights on or off, use doorbells, mobile phones or use any electrical switches.
• Don't smoke, light a match or use any other kind of naked flame.
• Don't go back into your home until you’ve got the all-clear.

If you're worried fumes containing carbon monoxide are escaping from a gas appliance, call the 24 hour National Gas Emergency hotline on 0800 111 999. For further information about gas safety in the home check out our guide here. 

It could be. 

I just assumed it may have been a reading error. 

But it is definitely worth @russcolesmith checking. The poster even mentioned it in their post, although perhaps initially in jest.

A view of the Day tab, if visible, with 30min gas readings would give some indication about what is going on. Also what they have seen on their In Home Display now. 

I have been struggling to understand my energy usage with OVO. I have been residing in my current house for almost a year, but I have been receiving weird bills. Some months, such as be my energy bill was around £60, while in other months, it spiked to £220, despite only having two people living in the house. I am puzzled by the significant fluctuations in usage, which have occurred without any changes to our lifestyle. Additionally, I noticed that the daily usage from the 20th to the 27th of the month is exactly the same, which seems like a system glitch. Same as 5th to 19th, not sure why the usage was dramatically lower than others. Has anyone else experienced a similar issue? I am incredibly frustrated and struggling to make sense of my energy usage.

I do understand that winter season may entail greater consumption, however, the captured data is of April. Would it be necessary for me to submit readings periodically? I am already using a smart meter

How can I properly submit the readings from previous days?