OVO just sent me a totally bewildering email saying they’re “making some important changes”.
Could anyone explain in SIMPLE ENGLISH what these important changes are? Because the email seems like nonsense to me: sentence after sentence which doesn’t actually say anything, just wastes customers’ time, full of strange technical jargon like “supercharged upgrade”, “net zero”, “cutting carbon”, and “powering a more sustainable future for the country”. WHAT!?
Half the email is about the “climate crisis”. Why is my energy company promoting political issues? If I happened to be an enrivonmentalist, that would be MY business, nothing to do with OVO. I hate the presumptiousness of it all, treating its customers as though we’re all obsessed with environmental issues. I’m far more obsessed with TRUTH and INTEGRITY.
With that said, the email claims that OVO wants to “save energy” and charge its customers less. That is surely a lie, because NO business would aim to sell less product and charge customers less. So either OVO are just plain lying, or they don’t know the first thing about how business works.
Basically, the email comes across as nothing but a lot of idiotic waffle and disingenuous rhetoric. It fails to communicate what the “important changes” actually are.
The email also talks about “stress”. STRESS? Are OVO therapists? My idea of stress is having to endure nonsensical emails which claim to be “important” yet seem to amount to nothing.
I am NOT INTERESTED in reading self-indulgent claptrap about the company’s values, I just want to pay someone to get energy into my home. I don’t care about what they “believe”.
I’m looking forward to changing energy companies in the near future to a far less irritating provider which can communicate its policies clearly and succinctly, and doesn’t bother me with idiotic emails laced with political propaganda.
