No payment support email

Still waiting for my email link - 3 hours later ?

Which website are you accessing @Russhyldon ? And are you using your registered email address and looking in spam?

yes it's this one

https://www.ovoenergy.com/payment-support

I entered all the details I asked and nothing, I checked my spam / junk folder.

If it helps I can send you my details and see if you have better luck at least I might receive an email link

No please don’t .. I’m just another customer and this is a public forum so no one has access to your account. 
You might need to contact customer support

@Russhyldon You posted in a different place, I’ve asked a moderator to move it here.

As you still haven’t go the email then you will need to contact customer support, see the link that BPLightlog gave you in the previous post.

well i was online for 1 hour waiting to soeak to advisr, she was amazing, however she tried to set it up for me and wasnt able to.

she then said she would have to raise an issue to the tech team, it says it all when a advisor cant even raise an iuissue and cant log onto a system that should work

https://payment-support.ovoenergy.com/

I’m using my email and correct password, says invalid login details. Even tried password reset… it sent to my email a link to reset password, did that, and still can’t get in. 

Anyone else having this issue?

Hi ​@cypherpunk1 ,

Sorry to hear about that! I’m gonna let the Forum Moderators know about this so they can flag up to the right team. Please hang in there for a bit as the Bank Holiday stuff means I can’t guarantee being able to reach them today and there’s no-one else I can ping right now.

We’ll update you ASAP so please keep watching this thread.

Thanks for understanding

Blastoise186

Forum Volunteer

Hey ​@cypherpunk1 

Sorry to hear this.

I’m going to try and check with the team if there are any issues, or advice we can give to help sort this. It is a bank holiday so you may need to bare with me until we have the right team back in, but I’ll see who I can find.

If you’re in need of anything urgently, please do get in touch with the Support Team who can offer help too.