Hi

Ive been using an OHME charger with my Tesla Model 3 for almost 12 months with zero issues. The last two evenings, the car failed to charge. I set it to charge immediately with no issue (other than cost).

The Ohme app shows all the planned charging but when it starts the first slot it stops charging.

Out of the blue, I received a personalised email saying I had to cancel Anytime from my Anytime App as it could be causing issues. I only had the OVO Energy App and OVO Beyond app so I removed it from my OVO energy app. I have now received an email from OVO basically saying they are sorry to lose me but I can rejoin next month to get the Anytime rate!!

Pretty sure I won’t be the only one confused. My OHME app still seems to be talking to Anytime but I’m not sure I will be getting the 7p rate. If the original email was a circular that didn’t apply to me then I’m disappointed .

What can I do to ensure I’m still getting Anytime? Any ideas - Ive emailed OVO but thought I would see if anyone else has similar emails today or just me.

Regards