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How do I get a refund from OVO when my account is in credit?

  • 17 March 2017
  • 69 replies
  • 15546 views


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69 replies

Don't worry, @lanners - we certainly wouldn't expect you to do this!

It sounds like the email was sent to you instead of our Data Collector by accident.

Send us a PM on Facebook with your full name, DoB and account number so we can look into this for you - https://www.facebook.com/ovoenergy.

Cheers,
Emma
Account in credit. Applied for refund but refused as told no current readings (on smart meter) and have not received statement.
When can I have my refund?
Userlevel 5
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Account in credit. Applied for refund but refused as told no current readings (on smart meter) and have not received statement.
When can I have my refund?


Hi @jonfletcher1hotmail.co.uk,

I've moved your post over to this topic where you should be able to find all the info you need!

Nancy
Hi I was told to contact you again today to get a refund on my account plz
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Hi @Becky, more information about how to get a refund on this topic ☝🏼
after being £300 in credit I applied for a refund,,
only to find Ovo would only refund half the amount as I have to be a month in credit
still despite numerous phone calls and waiting 3 weeks for the £150 refund no money has been returned
Userlevel 6
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after being £300 in credit I applied for a refund,,only to find Ovo would only refund half the amount as I have to be a month in credit still despite numerous phone calls and waiting 3 weeks for the £150 refund no money has been returned

Managed to sort out that refund, @Rog ? If not, this topic thread is well worth a read!
Hi, I recently left OVO and left my direct debit in place as advised. However, despite my final statement being in credit the direct debit for £78 was taken after the account was closed. The option to request a refund on the website is not available, I have not received a reply to email, and there is currently a 30 minute wait time by phone.

Help please,
Colin.
Userlevel 5
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Hi @colheath - your account is fully closed when you've had both your gas and electricity final bills (they usually come separately). If you've not had both, your account will still be open on our system and a further Direct Debit may be taken if you'd not cancelled via your bank. Once both bills have been issued, we'd then send a refund of any credit remaining in your OVO account.

Hope this helps!
Thanks @Nancy_OVO , my final statement was 7th February and I've had the credit that was owed at that time. The direct debit was taken after this.

No reply to any emails still.
Userlevel 5
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Hi @colheath - sorry to hear that.

It might be worth dropping the team a message on Facebook so they can chase up why this payment was taken: m.me/ovoenergy

Be sure to include your account number, full name and DoB.

Cheers
Alam Zeb
[edited by moderator]
Economy Energy Account Number: [edited by moderator]

The Consumer Affairs
OVO, United Kingdom

Refund of Credit

Dear Sir/Madam

I was a customer of Economy energy until 30/11/2018, when I moved to Powershop. At the time of leaving economy energy my account was in credit for a total of £353.40. When I contacted Economy Energy for the refund, they advised me to contact Ovo Energy, because Ofgem has appointed Ovo Energy to take on Economy Energy’s current and past customers. Ofgem has also informed me that Ovo Energy will honour credit balances for both current and past customers of Economy Energy who are owed money.

My last meter readings with Economy Energy are as:
Electric: Last meter reading for Electric on 30/11/2018 : 10171
Gas: Last meter reading for Gas on 04/12/2018 : 6463

After the last meter reading and bill my Electric account is in credit of £269.28, and my Gas account is in credit of £84.12, which totals to £353.40.

Can someone tells me how to apply for refund to Ovo energy.

Regards

Alam Zeb
Tel: [edited by moderator]
Userlevel 5
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Hi @alam zeb,

I've edited your post above to exclude your personal details. Please forward this information to the team on Facebook via the link I posted above. They'll be able to look into your account and chase this up for you.

Thanks
Refund - Same problem as member 'chickenzinger', ie please supply meter reading. I am on a smart meter
Userlevel 7
Badge +2
Well @richardo I'm pretty sure these errors are occurring because OVO are changing over from 3rd-party billing software to a bespoke system which they have been writing in-house for about 2 years now.

The message you're seeing shouldn't go to customers with Smart Meters once the commissioning process has completed.

However, the easy way around the problem is to take a manual reading of your Smart Meter(s) and email it to hello@ovoenergy.com.
Good morning,
I would like to get money back. My gas meater reading is still lawer then you have on open. Today is 06602 when open was 06609. I never give you a open meter reading. So I would like to get money back. My elekticity meter reading shows 32898 when open is 32340 so I used only 558 in last 3 months.
From today I am using smart meater reading so I would like to get my money back.
Thank you.
Kind regards,
Magdalena Zborowska
Userlevel 3
I've moved your post here, @Magdalena Zborowska, the topic above will provide you with the info you need.

If you need to contact our team directly you can reach us on https://m.me/ovoenergy .

Thanks!
Hi Can you please tell me why the icon/button to ask for a refund on my account has gone and now it says to email ovo?
Thanks
Userlevel 3
I've moved your post here, @SquidLady, the topics above will hold the info you need.

If your refund is over £600 we will need to confirm the request, or if we have received a reading that looks out of line we may prompt you to contact us, so that we can check it out before processing the refund.

Thanks!

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