Hello,
In late January, I have switched the electricity suppliers and left OVO Energy. Today, I have received a statement for electricity for the period between 17 February and 16 March, which was already covered by my new supplier and not by OVO, indicating just over 66 pounds in debit. How can I owe this amount if OVO is no longer my supplier at the property? Upon trying to conact OVO in a reply to the statement sent by e-mail (at hello@ovoenergy.com), I received a message that this e-mail account is not registered to an OVO account, which further complicates the issue. I would appreciate any help on the subject. If that helps, my OVO account number listed in the statement is *Edited by Mod*
Kind regards
Best answer by Abby_OVO
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