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I’ve been with OVO for just under a year and the online booking tool still reports that I’m not eligible to receive a smart meter. I understand we’ve had a pandemic but I can’t fathom out why there continues to be a problem. I live in a new build development in Greater London and there are existing smart meters in the building’s meter cabinet :thinking: Any advice gratefully received.

I've been a customer with OVO for six months now. When I first joined, they where very insistent that I get a smart meter fitted. The engineer came and went after first installing the smart meter and immediately uninstalled, saying he couldn't get it working. Since then, I am constantly getting recommendations from OVO that I move to a smart meter... yet whenever I check, I just get the message "Your account does not pass our eligibility check..." Is there any way to either get OVO to stop recommending something they themselves say I can't get... or to find out what is needed to make my account eligible, as it's getting annoying to be offered deals I can't get.

Hi @KSS101 ,

Yup, but you need to use Live Chat at https://ovoenergy.com/help for this.

That sounds really frustrating @KSS101 

 

Just to add onto what @Blastoise186 has already advised, there is the option to ‘opt out’ of marketing which should stop some of these communications via the online account or by contacting the support team. I’m sorry you’re still receiving communications on a regular basis. 

 

Why after being a customer for years am I still not eligible for a smart meter ? 

I’ve been a customer for years, I live in an area with good 4g, yet still get this message !!
 

Sorry, we can't install a smart meter yet

We check multiple criteria to make sure we successfully install your new smart meters on the day. Your account does not pass our eligibility check right now. Eligibility can change so please come back to try again soon.

We don’t have a Crystal Ball. Please post photos of your meter so we can try to figure this out.

Alternatively, please call 0330 303 5063 or Live Chat via https://ovoenergy.com/help .

Hey @Stephen Robson, 

 

There could be a few reasons that you’re getting that message. Although coverage for a cellular or mobile network may be good, some meters use different communication methods that might not bring the same coverage. If you contact our Support Team they should be able to arrange for a site visit from one of our engineers to check if it’s possible to get a smart meter installed. 

 

Let us know if you contact them and get this arranged 😊

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