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THTC versus Economy 10

I am currently on THTC I have Quantum heaters. I can set the on / off times and am happy with the way they work, the cost of running them enabling me to have the house at a constant 21c.

With Economy 10, I cannot choose the times for when I’d like the cheap rate to be when I need the heating on in order to maintain a constant 21c. I see little benefit in having cheap rate when I’m in bed, why are OVO going back to the 1970’s? Are Economy 7 & 10 the best options OVO can offer their customers?

I have a pre payment key and one single meter, which OVO are replacing with a smart meter on Thursday. I really don’t know if I have to set my heaters to come ONLY within the lower rate hours, or leave them as they are and risk paying full rate for the electric they use, and I’ve no timer for the immersion water heater. 2 switches, one cheaper rate and one if I need it on outwith the cheaper rate (Direct)

Someone help me as I’m really struggling to understand everything and what impact it will have. Thank you

Hi @Manderley ,

The new Smart Meter would do most of this for you, just like how the current THTC one does now. It will make sure the storage and immersion heaters run ONLY during Off-Peak hours. You’ll need to manage the others yourself.

E7 and E10 are basically the best options the entire industry can offer for customers like you right now - I suspect you won’t find many better options elsewhere tbh.

Thank you @Blastoise186 

i don’t suppose you’d know how the auto boost would impact on cheaper rate / peak rate hours?

Also why is OVO giving me 5 hours off peak during the night when I don’t need my heating on as I’m in bed? Half my cheap rate allowance is useless, which means I’m going to have to use peak rate, but I can’t afford to.

I’m at a loss as what to do, I have COPD and should keep my house at a constant 21c, I think it’s going to be a choice of heating or eating. 😢

If you have Storage Heaters such as Dimplex Quantum, you’ll need to charge them overnight and release the heat during the day as that’s how they’re designed to work - the extra top-up Off-Peak slots during the day allow a chance to recharge them at the Off-Peak rate to help see you through until the next charge. ALL usage during Off-Peak - not just heating/hot water - is charged at the cheaper rate, so you should use this to your advantage.

Auto Boosts done during Off-Peak are charged as Off-Peak, those done during Peak will be charged as Peak. As you have Dimplex Quantum, you do have the option to run the Boost function on individual units without needing to flip them all on at once if you just need to boost one of them.

I think you may want to look at the options at https://customer-support-package.ovoenergy.com as well - there may be something that can help you.

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Hi @Manderley,

 

I’m really sorry to hear this.

 

It seems our forum volunteer has given some good advice here already. It may be useful for you to sign up to the Extra Support Package via the link that Blastoise has given. You might be eligible for some help.

 

You can find out more about the Extra Support Package here - https://www.ovoenergy.com/extra-support

 

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Hope this was helpful.

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