Smart meter not communicating - how long will I be waiting for a fix?

Ok,

You’ll see five green LEDs above the meter marked SW, WAN, MESH, HAN and GAS. Please tell me how often each one flashes.

I suspect I know the issue already and it’s likely an easy fix.

Hi,

In my last post I said that the SW WAN and HAN Leds flash green about every 2 seconds and

a Red Led next to where it says “1000 imp/kWh” flashes about once a second.

_BUT_ now the WAN LED is flashing slightly faster than once per second and the SW and HAN LEDs flash once every 5 seconds. The Red LED is flashing once every 8 seconds.

Hope this helps...

PhilipJ

Got it. I suspect you have a WAN failure right now. I’d recommend flagging that up with the Support Team. Once that’s resolved, you can ask them for help pairing up an IHD.

OK, thanks for the replies.

regards

PhilipJ

My smart meter was installed by SSE about 4 yrs ago.No idea what kind it is as it’s in a difficult place for me to access ( hence why I requested smart meters.). My online account says OVO is not getting the readings, SSE wasn’t either. A few ago, SSE emailed to ask me to manually read the meters. I couldn’t, as I said, I can’t get to them. Now, it seems OVO have the same problem. It seems the meters may be faulty ( WiFi connection is fine). Where do I go from here to avoid repeated estimated bills?

Hi @katykat ,

Can you post photos of the meters please? I can often help with diagnostics, but I need to know what you’ve got first.

If you forget what the indicators and their flashing mean, you can find the information here: https://www.smartme.co.uk/smets-2.html#indicators.

Also for that Aclara meter type, @PhilipJ451, you don’t need to contact our Support team. Instead, complete the online form we link to here and depending on your responses, the issues get raised directly to the right team:

Hi Tim-OVO,

thanks for your input.

I’m a bit busy just at the moment but I will try the form this afternoon.

regards

PhilipJ

Hello again Tim-OVO,

After your advice yesterday I got onto the chat system with OVO and the advisor issued a “join request” to my meter, after which my IHD appears to have connected. This is at least a step forward but since then it just says “waiting for current data”. Do you know how long it takes for it to “get current data”? I expected it to update moment by moment, my last IHD did that, I saw the result of switching something on or off within seconds when looking at the power reading on the IHD...