I joined OVO 10 days ago, and had the smart meter fitted yesterday. Great service, and very polite installer. also changed the gas meter.
However it caused issues. the power reconnection seemed to cause a power surge and blew an audio component power supply. plus the boiler isnt working today (was serviced last week, and was fine until yesterday), so cold water and no heating this morning.
Any idea who I should speak with about these?
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Best answer by Jess_OVO
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+2
The smart meter installation standards are here
https://recportal.co.uk/en/smis
There is a phone number, so you could phone up and ask if the engineer should have explicitly checked if the boiler was working before they left.
I know ovo definitely checked mine and showed me it working, both the water and heating.Â
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+2
Nope he turned on the gas hobs and said it’s fine
Hi
Did you manage to resolve the issues?Â
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