Hi ​@Hirra ,

Having no reading for Heating anymore after a Smart Meter upgrade is expected - you’ll have most likely been migrated to a tariff where there’s no “Heating” register anymore so it’s no longer needed. The old Meters will have all been removed as part of the process and replaced with a single unit that does everything - you’ll see those readings as Day and Night/Peak and Off-Peak in the future.

However… I do have a suggestion about your other issue. Give OVO Support a buzz via Live Chat at https://ovoenergy.com/help and ask them to issue the SMETS Commands to reconfigure ECAUL/ALCS and that should do the trick.

Hope that helps!

Hey ​@Hirra 

Sorry to hear about the issue you’re having with that.

It’s not too uncommon with these types of exchanges, and should only take a quick remote command to fix the issue as Blastoise186 has already mentioned. We’ve got a few similar topics that may be helpful:

I’d recommend, again as Blastoise has mentioned, to contact the team via live chat and it may be worth sending them a link to either this topic, or one of the one’s I’ve included above.

Keep us updated with how you get on.

Hello. Thank you both for your support. I contacted OVO via their live chat and requested them to do the reconfiguration as ​@Blastoise186 had mentioned. They said that they can see that there are no issues as my electricity is connected through the meter. They suggested that I ask my landlord to get an engineer to see my boiler/ hot water issue. 

The heating has started to work, which is great!