Have been on Smart Gas and Electric meters for some time now but in the last month the Gas meter has failed to send any readings to OVO so at the weekend I did a manual read by pressing '9' on the Gas meter and sent these in. Anyone have any ideas why this would suddenly stop working? is there some magic sequence of buttons to press to get this working again? The smart display shows figures for Electric but nothing at all for Gas.
Best answer by Mw2870
View originalHi it says smart meter connected if so why am I getting an estimated gas bill here is photo on the OVO website
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That meter number for the gas is your old one. It hasn’t been updated to your new meter
Yes that’s what my neighbour said how do I sort it it out thanks
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Actually, the MSN appears to be correct. But I’m still trying to think what to suggest
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Actually, the MSN appears to be correct. But I’m still trying to think what to suggest
The 7322441 number is from the replaced meter if you look at the yellow label. Not sure how this gets updated to the new one
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Hmm… True… I suspect it’s not been registered properly in that case.
That’s what I thought trying to get hold of someone is impossible then to explain it
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We might need some extra help here
Smart meter checks result is ok and registered on DCC system.
If customer sends manual readings they will be logged against the wrong previous readings so not sure what to suggest
Superb troubleshooting and diagnosing here, OVO Forum PZH’s.
Hi
Here’s the URL to copy and paste into the chat box:
Hi thank you can I do it on wattsapp
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Yup, that works too. You’ll find the link on the same page as the live chat.
Going out of my mind forwarded the link and they are asking me the same questions I answered yesterday I really appreciate your help but this is a joke now
Sorry to hear this,
Thank you
My smart meter has not worked for years I am always being asked for readings despite being singed up for PSR due to the fact I have issues with my eye sight and can't readily read the numbers, I had to ask a passer by the other day to read the meters for me which isn't a good idea. I have made loads of request to OVO give me a new meter their response is “I can't have one”. The help from this forum has been great, but it dose not get through to OVO there seems to be a disconnect between them and me. I have done all I can to help them, the last response was about 3 months ago after I completed the ten point check form this was the third form in as many years, response was we’ll get back to you ! still waiting OVO.
Hi
I’m sorry to hear of this experience. You’re able to arrange a free engineer to visit to read your meter every quarter via the priority services register (PSR). To arrange this, please have a web chat with our Support team. Whilst you’re at it, it’s a great time to chase up your non-communicating smart meter. It’s tricky to advise on this as it could be any number of things that’s preventing the readings getting sent remotely. In a lot of cases there isn’t always a solution we can put in place. At the very least your meter would behave like it did before the smart meter was fitted and it needs to be read manually. That’s where the PSR comes in handy for you!
There is no any gas reading updated since End Nov 2022 at my App, but that of electricity keeps updated every day.
Tried to call CS before and they told me that they received the readings with no problem, but the gas readings keep “0” for 3 and more months and they still think that it has no problem. So what can I do?
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Have you looked at your gas meter itself
Hey
Sorry for the issues you’re having,
Id try and take a manual reading from your gas meter, if it reads as ‘0’, as suggested by
Hope this helps.
I found the meter works and shows the reading as End Nov 2022…. Or I can simply ignore it? It is annoying as I just want to pay the correct bill and this company seems not to be interested….
Hey
Sorry I’m not sure what you mean by the reading showing as ‘end of nov 2022’.
Are you able to upload to this thread a photo displaying the reading on your meter and a screenshot of your meter readings page on the Online Account?
Another thought is that your meter details may not have been updated following your smart meter exchange. Does the meter serial number listed on your online account and bills match the one on your meter?
We can take a look into this for you.
The gas reading keep unchanged since End Oct 2022. That’s meant we use the gas with no charge
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You can be back-billed for usage
Contact support for a faulty meter exchange as
anyone else had a lack of usage readings this week. They claim its my online account but my daughter 40 miles away getting same thing.
you are not alone OVO Is very good saying it is your equipment, what it is really saying is the “Tech team” are not very good at sorting their problems out my account has not had any gas usage for the last 3 days spoke with them and told by them remove app reinsert and try again still the same. You know it is going to take their “Tech Team” a lot more time to sort out and post it to their website. In the meantime you are left wondering if they are going to hit you with exorbitant monies owing.
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