Hey @jamesb27,

As long as your smart meters are communicating fine with OVO you’ll be billed accurately.

You can see your usage via the Online Account for the time being. 

With regards to the IHD, if you’ve moved it closer to the meter and it’s not working it’s worth contacting our Support Team. 

I am waiting on support team doing something

Well i was given a date for an engineer to come & change the electric meter to a newer one.Just got a message on my phone saying they have to cancel this appointment,typical of services these days.

Hey @jamesb27 

Sorry to hear about this being cancelled.

Have you been in touch with the Support Team about this to get a new appointment booked?

I was not going to bother but i got a call from OVO giving me a new date,but if it`s cancelled again i won`t.

The engineer came & said he was here to do a repair,i thought okay then.He turned off the electric & did some kind of reset & the electric meter is showing on the IHD again.

Sometimes a quick power cycle of the entire system fixes those things