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March 19, 2017
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How do I take a manual reading from my OVO smart meter?

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I need to send in meter readings. I have smart meters installed but I’m not sure how to get the reading displayed on the screen.
Could someone please tell me what buttons I have to press to get the readings?

Thank you

 

Lucy_OVO
Lucy_OVOBest Answer
Retired Moderator
March 20, 2017

Updated on 03/10/25 by Ben_OVO

 

Your smart meters are designed to send us your meter readings automatically. You can check the readings we’ve received by heading to the ‘meter readings’ page of the OVO app (download for Android or iOS). If you did want to cross-check these against the meters themselves check the instructions for your meter type below.

 

For SMETS1 ‘Secure’ smart meters:

 

There’s a slight difference between the the S1 meters we installed. You’ll need to press different buttons to get your readings if you’ve got a single rate meter, or a dual rate Economy 7 meter. 

 

If you’re on a single rate plan press ‘9’ on the keypad. The reading will be displayed alongside ‘IMP KWH’.

 

To take dual (day/night) readings for Secure Liberty 110 or 112 S1 smart meters (which are designed to work best with storage heaters), press 9 on the meter’s keypad. If you’ve got a Secure Liberty 100 S1 smart meter, press 6 to confirm the Day and Night meter readings.
 

For SMETS2 Aclara, Flonidan, Honeywell or Elster smart meters:

 

  Aclara (Elec) / Flonidan (Gas) Elster (Elec) / Honeywell (Gas)
Reading the meter
  • Elec: Press A three times until TOU Rate 1 appears.
  • Gas: Press C to wake up, then C to access the menu. Use B to scroll and C to select the reading option.
  • Elec: Press the top button once or twice
  • Gas: Press the circle button once or twice

 

 

Worried that your smart meter has lost communication? You can help diagnose this by following the smart meter health check for your meter type below, then reaching out to the Support team.

 

 

Got another model of smart meter? We might have you covered in the guides below (if not leave a comment to let us know and we’ll do some research!)

 

 

OVO member but not got a smart meter yet? - Book today!

 

Interested but not yet an OVO member? - Check out our plans!

You guys know what’s watt
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20 replies

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Newcomer
mabell
Newcomer
August 18, 2019
This is what I have installed screen is blank, no 9 to press smart meter not picking up.

Newcomer
mabell
Newcomer
August 18, 2019
I read your comment above about not taking the reading from the IHD taking it from the meter itself but this has replaced the meter so I now have no way to take a reading as the screen is blank. I’m obviously missing something?
Newcomer
mabell
Newcomer
August 18, 2019
At this point I don’t really care about the IHD, I just want to take a reading to prevent OVO from calculating my bill based on estimates.
Transparent
Rank 20
Transparent
Rank 20
August 18, 2019

Hi @mabell. Yes, this is a SMETS2 meter, so there's no key you need to press. That LCD screen should already be showing your reading.

This must be a faulty meter. Email the team and let them know.

Remember to tell them it's a SMETS2 unit, and that it should've been sending smart readings to OVO anyway. That may or may not be related to the screen not working.

Save energy... recycle electrons!
    walkerluce
    Newcomer
    walkerluce
    Newcomer
    August 22, 2019
    Tearing my hair out here - this is so much harder than it needs to be!

    I've pressed '9' on my smart meter and the readout scrolls through numbers but which ones do you need? The first four look promising - IMP KWH, IMP KWH, IMP KVARH, EXP KVARH but they're not all zero and I'm not sending you any electricity or gas!

    Also the page you link to at the very top of the article doesn't tell us how to read our meters 😞.
    Eva_OVO
    OVO Staff
    Eva_OVO
    OVO Staff
    August 23, 2019
    The reading for electric is displayed after IMP kWh, @walkerluce, for gas it's displayed after VOLUME. The link in the best answer is more information on smart meters.
    My friend told me how electricity is measured and I was like Watt!
    walkerluce
    Newcomer
    walkerluce
    Newcomer
    August 23, 2019
    Thanks for replying Eva.

    I don’t have ‘VOLUME’ displayed after the four that I listed I get ‘COST’ and ‘CREDIT’. And that link doesn’t provide any instructions that I can see. 😔
    Ed_OVO
    Retired Moderator
    Ed_OVO
    Retired Moderator
    August 26, 2019
    I think it's best you get in touch with us @walkerluce, preferably when you're at your meter, so we can diagnose the issue here.

    Our contact number is 0330 303 5063, we're open until 5pm today, and then it's 8am - 6pm every week day.

    Thanks,
    Ed
    I'm shocking at energy puns...
    Newcomer
    Sky_walker
    Newcomer
    October 5, 2019
    I have recently swapped to a different provider, they have asked for my meter readings but I have smart meters fitted. I have tried to get a reading but there is no display showing anymore as the contract has ended, how do I go about this. Thanks
    Tim_OVO
    OVO Staff
    Tim_OVO
    OVO Forum Legend
    October 10, 2019
    Here's the topic you want @Sky_walker - you'll want to go to the actual meter, not the display device (IHD). Check out the best answer (at the top) for specifics!
    Carbon neutral - we need a community to get there! My green tech: Aclara SGM 1411-B smart meter, Chameleon IHD6
    Terms & ConditionsAccessibility statement

    OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

    OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

    OVO (S) Gas Limited is part of OVO Group Ltd