Gas Smart meter failed battery failed and I'm off supply - How can I get an emergency appointment at the weekend?

But that also isn’t based on any actual research/study stats, isn’t it? Even someone like myself can write an article like this claiming that these are facts if I am paid by an Energy company to produce such material. 

By the way, even on this forum, are there similar issues mentioned about traditional energy meters?

Then please show your research. SmartMe is written by actual smart meter engineers who know their stuff, but do so in their own time.

There’s been many mentions of failed Traditional meters here over the years. You just need to look back through the archives.

That’s why I mentioned “but someone who’s on pre-paid payment method should also have the right to continuous supply of energy when they make payments”. When they make payments properly, they should not be cut off when the energy meter becomes faulty. Because, it is not their fault isn’t it?

Except that with Prepayment, the payment is taken from the meter credit at the point the energy is used, hence the term Pay As You Go. You don’t pay in advance - you pay at the point of use.

The facts article you shared was also not based on any research. Therefore, I assume that there is no proper research conducted to prove either side. However, “Are there similar issues discussed on online forums related to traditional meter faults?”. As I see, I didn’t find people complaining about faults on any traditional meters at least at the same rate as Smart Meters. Does it indicate anything? 

Actually, it was based on fact. Here’s the proof.

https://www.smartme.co.uk/documents/Aclara-SMETS2-Single-Phase-Electric.pdf

You’ll find it in there. Please tell me what page you find the information on.

I think I should have reworded it as “As long as they keep making payments on time”. What I mean is, if they are not in debt to the energy company and have made payments properly, their energy supply should not be disrupted due to faulty equipment fitted by an energy supplier or national grid. If something happens like that, there must be someone accountable and more importantly reachable in order to fix it immediately. If Smart Meters are reliable, why don’t energy supplier provide a warranty/compensation-model to give assurance rather than paying engineers to write articles?

Warranties are bonded to the owner of the device and it’s manufacturer. No other party can enforce the terms of said warranty. Because the customer doesn’t own the meter - it belongs to the supplier - and therefore the warranty is between the manufacturer and the supplier you are not entitled to make warranty claims against it.

And besides, faulty meter replacements are already free to the customer anyway. So there’s erm… Nothing more that a “warranty” could do.

If you’re interested, that ownership is enshrined by law under the Gas Act 1986 and Electricity Act 1989.

Did you add the wrong link by accident? Appliance Specifications and firmware versions etc 😅 … Or did you intend to confuse me by assuming that I am just a dumb user who carries just an opinion? 

Do you have any research information to debunk the idea that Smart Meters have introduced more faults/disruptions to peoples’ energy supply compared to traditional energy meters? Because that is what people complain about and all the worry about replacing the existing meters with Smart Meters.

The product components, specifications, firmware versions and debug manuals are technical specifications that can be even different from one manufacturer to another. If you say that is facts, can you elaborate on how this Appliance User Manual is related to the Article you shared on which points in the article? 

Try reading it in full (as in all 108 pages) and you’ll understand where I’m coming from.

Have a nice day.