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Failed smart meter installation, what next?

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G
Rank

Hi,

I was also told that I would be entitled to £30 last month when they didn’t show up to my April appointment either. 
Can I get an appointment where someone will show up please? I would like smart meters in my house. 
The bookings in April and May have both been no shows with no contact. 
Can someone ensure me that someone will actually turn up if I was to book another appointment? Or would I be better off changing to another company. 
thank you 

 

Jeffus
Rank
Userlevel 7
Badge +2

Hi,

I was also told that I would be entitled to £30 last month when they didn’t show up to my April appointment either. 
Can I get an appointment where someone will show up please? I would like smart meters in my house. 
The bookings in April and May have both been no shows with no contact. 
Can someone ensure me that someone will actually turn up if I was to book another appointment? Or would I be better off changing to another company. 
thank you 

 

Hi @Greycat

Welcome to the customer forum, i am just a customer like you.

Sorry to hear about the issues. 

No one on the forum can answer those questions as no one here can access your account, including all the OVO moderators. 

Your best option is to raise this via a phone call or chat. 

https://help.ovoenergy.com/#contact_us_container

 

D
Rank

We were due to have an engineer out today. They haven't shown up no contact or anything. How do I contact to find out what's happening as lines shut after slot did. 

BPLightlog
Rank
Userlevel 7
Badge +5

You could try Twitter or Facebook which usually does run later. 

Independent volunteer - Sitting in a Faraday cage, waiting for a signal
Abby_OVO
Rank
Userlevel 6

Hey @Dragonb1 

 

I’m really sorry to hear about this.

 

Have you been back in touch with the Support Team this morning to have them rearrange the appointment? If not, please do get in touch with the team.

 

As the engineer missed the last appointment, you may also be entitled to £30 compensation, check out this page for more on this: https://www.ovoenergy.com/help/article/guaranteed-standard-of-performance-gsop.

Location: Electric Avenue
D
Rank

Good evening I tried on my lunch break today and the phone line crashed l, I thought the gentleman was going to call me back, but he didn't. 

Abby_OVO
Rank
Userlevel 6

Hey @Dragonb1 

 

Sorry to hear this.

 

If you’ve not had this re-arranged yet, then I’d recommend going to the Support Team via live chat to get this sorted.

Location: Electric Avenue

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