Question

Charge Anytime not connecting to Audi

  • 18 April 2024
  • 5 replies
  • 52 views
F
Rank

I’ve been using OVO charge anytime for quite a while and with current car and on house mains (so no issues there) 

Ive moved house, set up a new OVO account and new charge anytime account. The app recognises the car and I can see what charge it has etc on the charge anytime app BUT it won’t fully connect to enable the reduced charge rates. 
 

the car charges no problem but no reduced rates. 
 

im using a pulsar plus wall box. I looked to see if I need to connect the wall box to charge anytime but cant see that this is needed? And if so how I do this.

 

so frustrating. Tried to contact the helpline but no success 

5 replies

Blastoise186
Rank
Userlevel 7
Badge +1

Hey @FozzyJo ,

Sounds like the EV Location settings need an update. Ping an email to chargeanytime@ovoenergy.com letting the team know you’ve moved house - they’ll sort this out for you!

Securing energy by zapping security bugs... For that is The Blastoise Way!
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Rank

Thanks for the reply

 But that’s already done. Closed one account started a new one

Blastoise186
Rank
Userlevel 7
Badge +1

The Charge Anytime team probably still need to do some stuff on their end. Have a chat with them, they don’t bite! :)

Securing energy by zapping security bugs... For that is The Blastoise Way!
F
Rank

lol they don’t reply never mind bite 

Shads_OVO
Rank
Userlevel 2

Hi @FozzyJo,

 

I’m really sorry for the issues you’ve been experiencing.

 

I’m going to have our Forum_Support team reach out to you so they can help you further with this. Look out for a private message here soon: https://forum.ovoenergy.com/inbox/overview.

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