Bright app only showing data sporadically

  • 11 August 2023
  • 11 replies
  • 244 views
juliamc
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Any idea why my Bright app doesn’t show whole chucks of days ? I have half hour data showing for 8th August only, prior to that just 9th July, 3rd, 5th and 9th June, 30th May.

Everything was fine until 28th May. 

11 replies

BPLightlog
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It’s only my Bright app that’s been rock solid .. but it’s connected via the Hildebrand Glow IHD.

I have had gaps with both Hugo and Loop recently. Hugo sorted itself out once I’d sent a report but I had to remove and reinstall Loop to get it back to operating properly.

Worth a shot? (Removing and reinstalling)

Independent volunteer - Sitting in a Faraday cage, waiting for a signal
Firedog
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I have half hour data showing for 8th August only, prior to that just 9th July, 3rd, 5th and 9th June, 30th May.

 

Is this on a PC or on your phone?

On my computer, when I’ve noticed gaps in the data, I go through a little ritual that seems to work most of the time:

  1. Switch from Hh to hourly view or vice versa;
  2. Open settings, scroll down and Refresh data;
  3. Switch from Cost to Energy or vice versa;
  4. Open settings, scroll down and Refresh data;
  5. Close settings, then repeat (1) - (4) with the other views (four in all);
  6. Refresh the page (F5). 

This even brought in data for one day in May that had been missing for weeks.

 

Noel | I have no official status; I'm just a volunteer who comes here to help other customers. My gear: Aclara SGM 1416-B Electricity-only E7 meter; Chameleon IHD3-PPMID-AAA
juliamc
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It’s on the iPhone app. I’ll try your routine ! Thanks…

juliamc
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Update: deleting and reinstalling the app hasn’t made any difference unfortunately, nor has the data refresh routine. However I have found this screen which shows what data is missing!!! It’s the daily comparison which I’d like to see, to monitor my pattern of usage. I’ve asked Bright HQ to see if they can come up with something.

Emmanuelle_OVO
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Hey @juliamc,

 

Any update on this? Or response from Bright HQ?

Renewable Energy? Big Fan.
juliamc
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Nothing yet, lots of data missing still.

Tim_OVO
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Does your current supplier have this intra-day usage for the same period, @juliamc? 🐙

Carbon neutral - we need a community to get there! My green tech: Aclara SGM 1411-B smart meter, Chameleon IHD6
juliamc
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Yes, I have half hourly data on my Octopus app, for every day.

Tim_OVO
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Hmm, Loop and Hugo take the lead in the battle of the third party usage apps perhaps…?

Carbon neutral - we need a community to get there! My green tech: Aclara SGM 1411-B smart meter, Chameleon IHD6
BPLightlog
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Hmm, Loop and Hugo take the lead in the battle of the third party usage apps perhaps…?

Hugo is certainly the most reliable - even going back to retrieve missing data when requested. 

Independent volunteer - Sitting in a Faraday cage, waiting for a signal
juliamc
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Certainly no backfilling of data on the bright app :(

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