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Are GEO Trio II Different Versions / Firmware Update Possbile?

  • 12 November 2023
  • 9 replies
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Hi all - new member to the forum with a question on the Geo Trio II.

I seem to have a slightly different model than is shown on any of the websites.  It’s a non touch version, but it doesn’t have any notification LED at the bottom of the device.  It’s also wifi enabled, but doesn’t have a dongle to provide this, the wifi module is internal to the device.

I’ve been able to connect it to the geo Home app successfully and was wondering if firmware updates are ever provided, and if so how they are delivered?  Looking in the manual for the version of the device with the LED at the base there seem to be some display customisation options which are missing from my device - and I was wondering if they are available with a newer firmware?   Looking at the forum it appears that @Blastoise186 is your resident expert on these devices, so maybe they would know?

My current version details are as follows:

  • Model Number: Trio II
  • Hardware Version: 01
  • UI Version: 2.3.4
  • JN Version 1.139.242.0
  • Firmware Version: A5.10.0/B2.2/T2.27

Thanks in advance for any help you’re able to give!

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Best answer by Blastoise186 12 November 2023, 13:17

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Blastoise186
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Howdy!

From my understanding, Geo IHDs eligible for Firmware Updates get them OTA automatically. As yours is connected to Wi-Fi, Geo can check the status of the one you have.

Send them an email via customerservices@geotogether.com to ask for a status check and let them know I sent you their way. They’ll help you out with checking it.

Securing energy by zapping security bugs... For that is The Blastoise Way!
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Howdy!

From my understanding, Geo IHDs eligible for Firmware Updates get them OTA automatically. As yours is connected to Wi-Fi, Geo can check the status of the one you have.

Send them an email via customerservices@geotogether.com to ask for a status check and let them know I sent you their way. They’ll help you out with checking it.

Thanks for your quick reply.  I’ve emailed Geo as suggested.

I’ll update here when they get back to me, in case it’s helpful for anyone else.

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Hi @Blastoise186 .  Geo responded quickly , but said ‘This is not a service we provide I am afraid. ’

 

Any other ideas or contacts?

 

Thanks!

Blastoise186
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Hmm… Guess their rules must have changed somewhere along the line.

Unfortunately, my contact that I had at Geo has also left the company. Time for Plan C. Bear with me!

Securing energy by zapping security bugs... For that is The Blastoise Way!
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Hmm… Guess their rules must have changed somewhere along the line.

Unfortunately, my contact that I had at Geo has also left the company. Time for Plan C. Bear with me!

Thanks @Blastoise186 , if you find a plan C let me know! :)

Emmanuelle_OVO
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Any update on plan C @Blastoise186 

Renewable Energy? Big Fan.
Blastoise186
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Yes, that discussion was in the PZH area. :)

Unfortunately, I’ve got no news. There’s no-one at Geo who knows me anymore so I can’t use that route.

Securing energy by zapping security bugs... For that is The Blastoise Way!
BPLightlog
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You could try their sm account @se1lad 

I’m told they do generally reply

https://twitter.com/geomonitors 

 

 

Independent volunteer - Sitting in a Faraday cage, waiting for a signal
BPLightlog
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What firmware do you have on your Trio @se1lad ?

The latest I’m aware of is A5.10.0/B2.2/T2 27

Edit: sorry - just looked back at your first post but that seems to confirm that there’s no update available currently 

Independent volunteer - Sitting in a Faraday cage, waiting for a signal

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