Sorry for the delay this is the picture of the meters if that helps going to phone them later and see what is happening many thanks for the reply 

I see. An Elster AS300P and an SSE SET/IHDL SmartView 2 huh? Interesting…

I really wish I knew what the lights on that particular comms hub meant, but unfortunately it’s not documented very well.

Let me do some digging and I’ll come back to you.

Just to double-check, @Gazza1209, who is your current supplier?

As @Blastoise186 mentions it looks like there might be a communication issue meaning you’re not seeing your electricity information on your In-Home Display. We’d recommend reaching out to your supplier to make sure any signal issues are investigated so your energy charges are correct and up-to date.

Hope this helps get things sorted. 

Thank you for all the replies I'm out today so will try and get hold of them tomorrow morning 

So quick update been on phone for an hour they're not sure what's going on for someone else phoning me by tonight and if they can't get it too work looks like a new meter

So another update they phoned tried things they're end and didn't work so getting new meter in may thank you for all you're comments and information 👍 

I have just moved into my new place and using OVO pay as you go. I have £40 on my online account but only showing £13 on meter why is this! 

Hi @ellie jqcobs ,

If you have PAYG, the most accurate place to check the balance is on the meters themselves or on the IHD. Any balances shown elsewhere don’t update in real-time so can be out of line quite often.

Can anyone help. I changed to pay as you go meter smart meter and my old account say I'm 49.43 in credit but when I switch to the new pay as you go app it says I'm in debiting tried explaining over the phone no joy. But everytime I top up it says payment declined then it adds to the old app. 

Totally confused. 

Thanks heather 

Hey @heatherelizabethlib 

I’m really sorry hear about this. 

We don’t have access to accounts here at the Forum, so it’s very tricky for us to advise on what needs to be done here. This is very account specific so the Support Teams should be able to help resolve this issue. Give the Support Team another try, and you can always raise a complaint about this if necessary too.

Thank you Abby 

How do I know how much cash left or how many days left for electricity or gas in the smart meter.

Hey ​@deldon 

Would you be able to share a photo of the meter or In-Home Display you have? And do you have the OVO Energy Top-Up App?

Your balance in the PAYG app updates once a day after midnight, if you’ve not got it already, you should download that so you can keep an eye daily on your balance (you can download it from the Apple App Store or Google Play). There’s also a helpful guide on how to check your balance on the meter.

I hope this helps, do let us know if you’ve got any other questions.

Hi nowbI understand how to check remaining balance. 
 

Sorry ​@deldon I don’t understand your message. Are you able to see the remaining balance, or do you still need help?