Despite the fact I have put £165 on my "smart" meter in the last 10 days it is registering less than £4!
My electric is forever shutting off, two weeks ago it shut down and when I called AGAIN they were sending someone out to check the meter. I'm still waiting for them to arrive.
Today I phoned AGAIN and have been informed NONE of my payments have gone through! Not only that there is more than £100 discrepancy between the payments I've made and what they register.
It would stand to reason that as my energy supplier I would of made more than 5 payments, which they should know, how can their system only go back two weeks?!
Now I have to prove I have made more than 5 payments, even though the money has been taken and to add insult to injury they are about to take another payment! Plus apparently when I spoke to customer services they took money from my account that day that I knew nothing about!
All of this is making me ill now, I can't afford to be paying £300 plus a month and not even get the electric for my money. Plus as a vulnerable resident I'm supposed to benefit from their vulnerable resident scheme. Instead I'm paying ridiculous amounts, going without electric (my flat is all electric) spending hours at a time on the phone and yet still getting no where. Bring back SSE
Best answer by Abby_OVO
View original
