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OVO top-up app not showing current meter balances?

  • 12 February 2024
  • 1 reply
  • 188 views

I didn't think it was possible to view meter balance/s on the top-up app, however on the app store, some of the reviews say they are able to see their balances. I cannot seem to see mine on the top-up app?

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Best answer by Abby_OVO 13 February 2024, 11:27

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Userlevel 6

Hey @JC_ 

 

Would you be able to share a screenshot or 2 of what you can see on the app? That may help us point you in the right direction.

 

Is the app also up to date? It’s sometimes possible that there’s been a software update so it may be worth checking for any just in case.

 

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