Hi ​@Heatherlouiseleach ,

There are no keys with Smart Meters and technically no cards either. It sounds like you’ve not set up an account yet - I strongly recommend you call 0330 175 9669 or Live Chat OVO Support immediately in order to get one - they can then help you top-up.

Otherwise, you’ll need to do it tomorrow morning.

Thanks for you help how do I message OVO live chat ? Kind regards heather 

You missed the opening hours for today.

Tomorrow morning at 9am, please call 0330 175 9669 or use the Live Chat. It’s the green speech bubble thing in the bottom right corner at https://www.ovoenergy.com/help

Thanks for your help much appreciated Blastoise186 , could I go to a shop and ask for a voucher and then type In The voucher code at all or do I need to speak to OVO ? Kind regards 

Vouchers from the shop won’t work if you don’t have an account - you need the PAN from OVO for that. The only way to get them is by setting up an account.

Thers already a smart meter in the house and I've found the pan number is it 13 numbers , what if I take that too a shop will that work with a voucher kind regards heather 

You cannot use the existing PAN from a previous customer - you have to create a new one by setting up your own account.

If the PAN is for YOUR account, feel free to use it in the OVO Top-Up app to generate the barcodes you need to top-up. You can then use those barcodes to top-up in a shop.

Can I not just use that one for tonight so I can use my electric I've only got electric In my home so I desperately need electric for tonight , and then register with them in morning when they open kind regards heather 

Very well. I will allow it this once but this is a one-time deal. You may do so at your own risk. Use the OVO Top-Up app to generate the barcodes then top-up via the app or at a shop.

But you will then absolutely need to discuss this with OVO ASAP.

For anyone else reading this, please DO NOT attempt to do the same. I make absolutely no promises as to whether it will work or not and I will not accept responsibility if something goes wrong. You must always create a NEW account with the existing Supplier upon moving into a property, regardless of what meters are in place.

Thanks so very kind for all your help I shall ring them first thing in morning and get it all set up in my name you've been so very helpful thanks again have a lovely evening kind regards heather 

No worries. If you want to switch to Pay Monthly (which is probably a good idea) OVO can discuss that with you as well once your account is set up.

Thanks so very kind that a fab idea then I don't have too try and top up as I'm not the the best with technology lol kind regards heather 

Yup, just let the agent know of your intention to switch to Pay Monthly - they should be able to get that ball rolling in the same call once an account has been created.

Hi ​@Heatherlouiseleach,

It seems like Blastoise has already stopped by with some great advice here. Hope you’ve managed to get this all sorted by now. Let us know if not.

These threads may also be useful if you have any other questions: