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My auntie has recently had her boiler service/gas safe check (local authority tenant) and they looked at her PAYG meter as well and informed her that the battery was low and to contact her supplier to get it replaced/fixed.  She has contacted OVO but been told that they won’t do anything until the battery dies. She’s worrying about losing supply when the battery runs out and is constantly checking it.  I’ve found conflicting information online - can someone advise what to do next?

Do you happen to know how old the meter is?

The reason for the question is that it’s usual for a meter to be changed as they are not allowed to carry batteries. 
There will be a date on the meter - someone can check if you want to post a photo

Meter batteries do last for years after they start showing the ‘Low battery’ warning.

At my last property the PAYG gas meter started showing Low battery in 2018, I was told to ignore it until it went altogether - When I moved out in 2021 the meter was still working fine and still showing Low battery.

PS. It was never even mentioned on the yearly gas safety checks, it isn't  a safety issue.

Hey @LeleyD,

 

Our volunteers have made some excellent points. Could you please post a couple of pictures of the meter? This will help us understand the setup and identify which meter your aunt has. As @Nukecad  mentioned, the meters use very little energy, and even though the battery is showing as low, it could still last a considerable amount of time before it runs out. Unfortunately, we can't replace just the batteries; the entire meter needs to be changed. If it stops working for any reason, we can schedule an emergency appointment for your aunt to replace it within 4 hours.

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