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I topped up this morning and now I have no credit, what's gone wrong?

  • August 18, 2023
  • 1 reply
  • 716 views
L
New Member**

I topped up my meter on the ova app this morning and my credit was £18 and pennies.  I came home at 5.30PM and it is saying I have a zero balance and need to activate my emergency credit.  HELP. I cannot afford to keep adding money to this

 

Best answer by Emmanuelle_OVO

Updated on 05/08/25 by Emmanuelle_OVO:

 

Hey @LadyJ,

 

Really sorry to hear this,

 

Are you traditional or on a smart meter? Could it be that you have a debt balance you need to pay off? For example if you’ve been given discretionary credit in the past or if you were put in a non-disconnect mode. Or it could be a build up of standing charges.

 

We don’t have access to customer accounts on the Forum but the pay as you go team will be able to assist you further. 

 

How to get in contact about my OVO Pay As You Go account


 

 

Hope this helps. 

1 reply

Emmanuelle_OVO
Community Manager
  • Emmanuelle_OVO
  • Community Manager
  • Answer
  • August 21, 2023

Updated on 05/08/25 by Emmanuelle_OVO:

 

Hey @LadyJ,

 

Really sorry to hear this,

 

Are you traditional or on a smart meter? Could it be that you have a debt balance you need to pay off? For example if you’ve been given discretionary credit in the past or if you were put in a non-disconnect mode. Or it could be a build up of standing charges.

 

We don’t have access to customer accounts on the Forum but the pay as you go team will be able to assist you further. 

 

How to get in contact about my OVO Pay As You Go account


 

 

Hope this helps. 

Renewable Energy? Big Fan.
Abby_OVO
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