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I topped up my meter on the ova app this morning and my credit was £18 and pennies.  I came home at 5.30PM and it is saying I have a zero balance and need to activate my emergency credit.  HELP. I cannot afford to keep adding money to this

 

Updated on 06/11/24 by Abby_OVO

 

Hey @LadyJ,

 

Really sorry to hear this,

 

Are you traditional or on a smart meter? Could it be that you have a debt balance you need to pay off? For example if you’ve been given discretionary credit in the past or if you were put in a non-disconnect mode. Or it could be a build up of standing charges.

 

We don’t have access to customer accounts on the Forum but the pay as you go team will be able to assist you further. 

 

How to get in contact about my OVO Pay As You Go account

 

  • The best way to get in touch with us is via chat here. Just click the green chat icon on the bottom right of your screen. We’re here to help anytime from 9am to 5pm Monday to Friday and 8am to 2pm on Saturday.
  • Or call us on 0330 175 9669 during the same times.

 

 

Hope this helps. 

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