Does anyone know how to get a longer payment history? I found a couple of payments this month on bank statements and in payment historythat didn’t get applied to my smart meter so I worked out how to input the code in myself to top up but am now wondering how many other payments have been missed and would like to check back further.
Best answer by Blastoise186
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Howdy
In the first instance, I’d say check the OVO Top-Up app and https://ovoenergypayments.paypoint.com . If the transactions are in there, you’ll also find the UTRN Codes to force the top-up codes through manually.
If you still can’t find them, or the UTRN doesn’t work, have a chat with OVO in the morning on 0330 175 9669 or Live Chat https://ovoenergy.com and one of the PAYG Support Team should be able to dig into it for you.
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