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I topped up both my electricity and gas last night for £20 and £15. When I originally checked the ihd both top ups had been successful however this morning, both accounts are showing to be in a negative balance despite my usage history saying i have only used £1-£2 of each. Could someone explain how to fix this. (It has nothing to do with debt as the debt had already been paid back)

Hi @charley15x ,

What do the meters themselves say?

Both meters are also displaying a negative balance

Got it. Give 0330 175 9669 a call - OVO needs to look into that for you.

I get the feeling it’s Emergency Credit usage rather than high prices though...

What do you mean and is there a way to fix this?

There is, yes. But you’d need to speak to OVO as they can dig deeper than I can.

Hey @charley15x 

 

Did you get this sorted out with the team? 

 

Do let us know if you’re still having trouble.

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