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Best answer by BPLightlog

Updated on 08/08/25 by Abby_OVO

 

Assuming you mean on the meter rather than the IHD … The only thing I can find on this @Robbie4756  is

“Kaifa. If the meter screen is off, press either button once to wake it up. Press and hold the up button, if you have a pin you will need to enter it, otherwise press and hold the up button again. When the screen changes, continue to press the up button until you see “ECR Balance”.

4 replies

BPLightlog
Super User
BPLightlogSuper UserSolved
Super User
November 15, 2023

Updated on 08/08/25 by Abby_OVO

 

Assuming you mean on the meter rather than the IHD … The only thing I can find on this @Robbie4756  is

“Kaifa. If the meter screen is off, press either button once to wake it up. Press and hold the up button, if you have a pin you will need to enter it, otherwise press and hold the up button again. When the screen changes, continue to press the up button until you see “ECR Balance”.

Bring me Sunshine ~ E&E {Solar PV, Battery Storage, Hybrid EV, ASHP and Home Assistant automation}
    R
    Rank 1
    Robbie4756Author
    Rank 1
    November 15, 2023

    Thanks for the info. It worked a treat. I've been chatting to ovo this morning to find out, but they couldn't tell me that.

      B
      Newcomer
      Bowyera1989
      Newcomer
      June 25, 2025

       

      Nukecad
      Super User
      NukecadSuper User
      Super User
      June 25, 2025

      I think that may be a smart meter in PAYG mode, have you used all the emergency credit and run out completely? 

      The displayed message saying - “Sum of Meter Balance and Emergency CRedit below disabled threshold” - appears to say that is what has happened.

      (Also known, perhaps unhelpfully, as a “self-disconection”).

      If you are struggling to top up for whatever reason then there are options available.

      The PAYG support team should still be open:

      https://www.ovoenergy.com/help/article/how-do-i-get-in-contact

      I said, Hey - Watts going on.
        Terms & ConditionsAccessibility statement

        OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

        OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

        OVO (S) Gas Limited is part of OVO Group Ltd