Hi, I provided OVO with meter readings yesterday. I have digital pre-payment meters (not smart). Between them they display nearly £200 credit, like to have a little extra on just in case. I got a lovely email from the OVO customer care team thanking me for providing the readings that stated my credit with them is £485.12. Now I am confused. How can I have more credit than the meter displays? Is it in addition to the amount displayed? Will it go on my meter? Should I ask them for it to be paid back to me? I’ve read that this time of year is when any credit should be at its lowest & that’s a lot of my money! And ideas what I should do please?
Best answer by Firedog
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