You should check whether the bill is based on actual or estimated readings (it can be estimated even with a smart meter sometimes).

There was also a cold snap towards the end of the month which could have increased your usage?

Thanks very much for your reply. Would I have to check that with OVO or can you see if it is an estimate on the app?

Regarding usage, it is showing a similar usage from 1 Dec right through to 31 Dec. It is just strange that the usage jumped for all of the days.

If you look at the daily readings, it should show whether it’s manual (usually when you’ve input a reading, smart (directly from a smart meter) or estimated (when the system has estimated).

Hey ​@brb2024 

Welcome to the Forum, I’m glad to see BPLightlog has already stopped by with some really helpful advice here. 

It sounds likely to be something to do with estimated/smart readings. Were you able to find your readings on your account? Did that help clear things up further?

The topic below might also be helpful:

Let us know how you get on.

Hello,

Thanks for the tips. I couldn't see in the app where you can tell if it is an estimate or not. Unfortunately, I also didn't download any data for Dec so I can't show you what I mean. It seemed to show pretty accurate data for each day but these changed at the end of the month (we have a smart meter). I think they must have been estimates based on my usage the previous month. I was expecting a higher bill in December but not as much as it turned out to be! I'll be aware of that this month.

Thanks again for your reply.

You’ll find that under Account > Meter Readings. If you have Beyond, the Account button is in the top right on the home page of the app.

Thanks very much, I just found it! Yeah it does look like they were estimates as it is saying there was a reading on 1 Dec and the next one was on 1 Jan. Thanks for helping to clear that up, I really appreciate it.

No worries. To help prevent this, you might want to crank up the reading schedule to Daily or Half-Hourly so that you basically never see estimates. You can do that in the app.

I didn't realise you could do this! But I have just set it now. Thanks very much!

Muhahahahahaha! SkyNet Blastoise Strikes Again! :D

No worries! We’re here if ya need us. :)

Hey ​@brb2024 

Glad to hear you managed to find that section thanks to Blastoise! Changing that should help us, and you, get a better understanding of your day-to-day usage.

Feel free to pop back any time if you’ve ever got any other questions.