Hoping someone here can help because this has been an on-going battle since before OVO took over SSE and it’s gotten progressively worse recently. 

I live in a house that’s meters haven’t been checked, inspected, whatever since at least 1993.  I have two meters - one for my storage heaters and water tank, and one for standard electricity.  I’ve been trying to get this changed to either a smart meter if available OR just a standard single meter with a day or night rate. 

I have email chain(s) going on with SSE/OVO (One email chain is using @sseenergyservices.com and the other is @ovo.com hence posting here) that I seem to just be going around in circles.  I finally got through to the Electric Heating Team (EHT) about two weeks ago who changed me onto a single rate THTC tarrif, so both my standard and heating meters are at the same rate - but based on the readings that I’ve been providing, it’s still nearly 500 a month just for two storage heaters and a water tank.

Has anyone else had problems being switched to a single meter?  It’s driving me insane and I can’t change providers even if I wanted to because I’m currently bent over a barrel with an old meter system that they won’t change that no one else supports.

Edit: Just to add, it’s Radio Teleswitch Total Heat Total Control (THTC) to be specific.