When a bill is paid using PayPoint, how long does it take to show against a customers account. We made the payment on 30.7.22, and were told it would take 3 working days to credit the account. The payment was made well inside the 14 days we have to make the payment, as stated on the bill.
Now 5 working days later, a rep informs me, that they cannot provide a timescale for the payment being credited to the account and to ignore any letter OVO will send, chasing the payment.
All I need is an answer for my pensioner dad, who is also suffering from I’ll health and all I’m getting is different answers and being told to ignore their letters?