Hi ​@Marty666 ,

Sounds like there might be a meter fault. Can you post photos of the meter real quick?

Apologies,  I have stage 4 cancer and was taken ill, had to go back to bed. I had a response back from OVo.and they are investigating. The meter is communicating with them and usage is being recorded. 2 pictures I sent prove that and also only the daily charge was charged. All this started when the the jan 1st price cap came in. 

Gotcha, if OVO’s already investigating then it should be sorted sooner or later.

Hi ​@Marty666 

I’m really sorry to hear of everything you’re going through at the moment. 

As Blastoise has mentioned, if it’s been raised with the team they should be investigating this. If you don’t hear from them again soon or make no further progress, do  pop back to us at the Forum and we’ll see what we can do further to help here.

Hi, can confirm OVO have fixed the fault and re pinged the display with the new price details. All working fine now. Really great customer service from OVO.

Nice one, thanks for letting us know!

If ya need us for anything else, you know where to find us. :)

Hey ​@Marty666 

Thanks for the update, I’m really glad the team were able to get that sorted for you no problem and the service went smoothly. Really glad to hear that.