Hi ​@Marlman ,

You can do this via Live Chat if you need to - it’s open for another hour at https://ovoenergy.com/help . Otherwise, try talking to them in the morning.

On my favourite theme of computers/phones going doolally on occasions, if you haven’t done it already, log out of your account, restart the phone or computer and have another go. I find that usernames and passwords can get scrambled between the keyboard and what is received by the servers and all sorts of weird things can happen. I find resets fix it more often that not but Live Chat will get the job done as well as ​@Blastoise186 has said. Just a thought.

Peter

Good day Marlman,

I was in credit for quite a large amount , it did not worry me as they paid a good rate of interest. I tried to alter my d/d on line but failed. I phoned and very quickly a refund was organised and my direct debit altered instantly.

Have you managed to get this sorted now ​@Marlman? 

No not yet,don’t have time to phone,just thought you could do it through the app 

As said ​@Blastoise186, you could try Live Chat then. Accounts on this forum are not linked with the actual OVO accounts. 

Our Support team’s web messaging and WhatsApp opening hours are:

• 8am - 6pm Monday to Friday 

• 9am - 2pm on Saturdays

You can see all open contact channels via our Help Centre. 

Weekend Hours

If you need to contact the team on a Sunday, our Social team is able to support you. Send us a message on Facebook or Twitter from 9am - 5pm. This team is also able to schedule an emergency meter appointment if needed. More info on what to do in an emergency here.