Question

Can't view My Bills

  • 24 April 2024
  • 5 replies
  • 94 views
S
Rank

Lastly I'm not able to view My Bills from my App

Even older ones I've viewed or downloaded in the past

"Just keeps coming uo with 

Opps we're  sorry Your download isn't  available 

We'll  have it working as soon as possible"

Been like this for a couple of weeks 

Any suggestions  ?

Thanks 

5 replies

Blastoise186
Rank
Userlevel 7
Badge +1

I can’t seem to reproduce this.

Please can you tell me what device you’re using, as well as the App Version and CodePush Version found under Account > App Details.

Securing energy by zapping security bugs... For that is The Blastoise Way!
Emmanuelle_OVO
Rank
Userlevel 7

Hey @Skeck,

 

Sorry for the issues you’re having,

 

Are you able to upload any screenshots please? We can take a look into this for you. These topics might have some helpful advice:

 

 

Renewable Energy? Big Fan.
S
Rank

Here's  what I get when I try to open my bills 

 

Emmanuelle_OVO
Rank
Userlevel 7

Hey @Skeck,

 

I’m sorry to hear this,

 

My only other suggestions would be to delete and re-install the app, to try from the web browser and to make sure your phone isn’t due any updates.

 

I haven’t heard of any wide spread app issues, so it sounds like it might be to do with your individual account. If the above doesn’t work, please flag this to the support team.

 

Hope this helps. 

Renewable Energy? Big Fan.
S
Rank

Hey @Skeck,

 

I’m sorry to hear this,

 

My only other suggestions would be to delete and re-install the app, to try from the web browser and to make sure your phone isn’t due any updates.

 

I haven’t heard of any wide spread app issues, so it sounds like it might be to do with your individual account. If the above doesn’t work, please flag this to the support team.

 

Hope this helps. 

Cheers that's worked a treat 

Thanks 

Reply


Terms & ConditionsCookie settings