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on a pay monthly plan, gas meter has worked fine for years but now is suddenly saying ‘Credit off’ and keeps cutting the supply. Account is well in credit.

Managed to temporarily reset the meter to get gas working, it still says ‘Valve Failure’ tho. After a few hours it cuts out again saying ‘Credit Off’.

Phoned ovo but no one seems to have an idea. Engineer i spoke to on phone yesterday (problem started yesterday morning) said meter had probably fixed itself and would be fine. But it keeps cutting out. 

Any ideas how this may have happened ? i wonder if someone in admin has changed smth on the account which may have disrupted the supply. 

Thanks

Hi ​@rathin2 ,

Sounds like a possible fault on the meter itself, but I could do with seeing photos of it so I know what you’ve got. Can you throw some into your next reply please?

Thanks!

Hey ​@rathin2 

 

Sorry to hear about this.

 

It does sound like some type of fault. Photos of the meter would help us try and determine what the problem might be.

 

i wonder if someone in admin has changed smth on the account which may have disrupted the supply. 

 

It’s extremely unlikely for someone to have just gone in and changed something randomly, they would need details to access the account and without speaking with yourself, no one will be able to do anything like that.

 

The topic I’ve linked to below may also be helpful:

 

 

It sounds like your meter is experiencing a fault either due to low battery (which operates the valve on some smart meters), or a mechanical issue preventing that valve from opening/closing. All gas meters (Smart and traditional) have an internal battery that power them. This is designed to last for up to 20 years, with a meter recertification (exchanging the meter to replace it with a new one) scheduled every 10 years.

 

If you can share some photos that would be helpful, but it does sound like a fault.

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