Hey @Cdones26,

Are you able to post a screenshot of any error messages and I can ask the team to take a look for you? What happens when you try to sign up for the offer? 

No error message.  Just doesn't go anywhere.  See below. Does nothing from there. Thanks.

I did.  Then got a message saying I shouldn’t have been able to as I already have Charge Anytime, and got a small credit on bill for the inconvenience

Hey @Cdones26,

We’ve seen something similar recently where if the user has changed the font sizes on their device/phone it moves the acceptance box out of reach. Could you let me know if you’ve got a larger text size on your phone as i’ll need to flag this to the team to let them know we’ve came across another issue with this. They’ll work on a fix for this and it might be the case as a workaround that you may need to make the text smaller to accept and then change it back. 

If you can let me know your thoughts on the above and i’ll take it away and get some help with it. 

@wkeithg It does say on the acceptance card at the bottom section that the user is accepting that they’re not a Charge Anytime customer 

@wkeithg It does say on the acceptance card at the bottom section that the user is accepting that they’re not a Charge Anytime customer 

I probably didn’t read that and it let me join - would be better if it didn’t let you do it.

@wkeithg I totally agree that would be better