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We went away switched off gas at the boiler and the daily usage graph in my app are showing normal and above normal usage - why is this and how can I rely on it when the house was empty and no gas was used ?!? This was 28th to 1Jan 
 

Thanks 

Hi ​@maryrooms ,

If it was JUST the usage graph, you can ignore that - it’s the Meter Readings you actually want to look at as that’s what OVO is actually using to bill you - not the usage data!


Thanks for replying 


So what’s the point of a usage graph if it doesn’t show usage ? Thanks 


The usage graph is a visual indicator, purely intended to give you a rough guide of what you’re using - especially in the case of gas where it’s much harder to calculate.

It’s purely a fancy graph, nothing more.


@maryrooms I got caught out by this as well when we had an extended power cut but the graph was showing that power was being used. I got pointed to the actual readings as well which were zero so all was well. The graph just seems to be a bit of decoration but I still don't know why it can't follow the data. Maybe the task to do the coding for that never gets far enough up the list to get actioned. Maybe the coders know to leave stuff that is working tolerably well alone on the basis that changing it could cause another unkown problem that is potentially more serious. That has happened before. On the plus side some people get to discover where the real data is.


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