Hi ​@Lisav ,

I suspect you probably need to punch that code into the Gas Meter itself this time - rather than via the IHD. Sounds like the HAN Signal isn’t strong enough to get it through at the moment.

Any trouble, let us know by replying here.

I have had the same problem over the last few days. I have got gas and electric on prepaid smart meters with British Gas. In the past I top up on the app, and the payment goes through straight away, onto the mobile display in my living room. During the last few days the payments have not gone through. These times I have received a text from British Gas, saying that the payments should hit my meter within 24hrs! Not as before. But even after 24hrs no payment received on my meter. British Gas obviously know about this problem, as they are advising a 24hr delay. Only way around this problem is to manually input the payment code, direct on the meter. Very difficult and fiddly. I am a disabled pensioner, with meters tucked away in a small cupboard under the stairs. Extremely difficult for me to access them. Not good enough. If this problem persists, I may ask for my prepayment meters to be taken out, and replaced with conventional meters. Hope this helps. 

Right, I'm female, blonde (mostly grey) and not very meter savvy, but willing to give it a go! 

If it could be explained to me, without having to do YouTube (I'm not very tech savvy either) I think I could do it. Can you tell me how, please?

Thank you  

If you have topped up on the app you will get a confirmation email showing the top up code. In the email there is a link to top up manually direct on the meter. Not an easy procedure. But the only way to get it sorted. Good luck!

Thank you all.....I'll give it a shot

​@Lisav if you still struggle, please let me know and I’ll try to advise you further.

​@David Bennett thanks for helping out by the way, much appreciated! :)

Just to mention, we don’t recommend PAYG at all to anyone who’s vulnerable - in cases like yours, Forum Volunteers such as myself - and most likely the Forum Moderators - strongly recommend you consider switching to Pay Monthly for your own safety and welfare.

You won’t be downgraded to Traditional Meters - they’ll still be Smart but will run in Credit Mode.

Hey ​@Lisav 

Did you get this sorted?

We have a topic hub you may find helpful:
 

How to get in contact about my OVO Pay As You Go account
 

• The best way to get in touch with us is via chat here. Just click the green chat icon on the bottom right of your screen. We’re here to help anytime from 8am to 8pm Monday to Friday and 9am to 5pm on Saturday and Sunday.
• Or call us on 0330 175 9669 - Opening hours: Mon-Thu 8am to 8pm, Friday 8am to 6pm, Sat-Sun 8am to 5pm.