Skip to main content
  1. Had smart meters fitted 30 September however account shows only 3 smart meter readings and asks me to input meter readings why !! How often should my account show meter reading,  my account shows a reducing balance from my credit , also when I followed online advice it asked for meter serial numbers when I put them in if stated meters were working correctly years ago my first generation meters updated all the time thought newer meters would be the same 

Hi ​@Car1956 ,

Sounds like your meters might be set to Monthly mode. Try asking OVO to set them to Half-Hourly or Daily mode - or use the app/MyOVO - and wait a few days. That usually helps.

Hi just checked no set to half hourly , changed it to daily then back to half hourly will wait and see thank you for your reply 

Let us know if you have any further questions ​@Car1956 😊

Electric meter has been smart read but still requesting gas meter readings 

Gas may take a few days for that to go through. Try giving it more time.

Reply


Terms & ConditionsCookie settings