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We’ve had a working Geo Trio II UHD for a couple of years or so and it occassionally drops its connection to the smart meters but after an hour or so it reconnects and all is well. However, on Christmas Eve I needed to replace a damaged electrical socket  and had to turn the the ring main off to facilitate this. Since then the IHD WILL NOT connect, It’s now been two weeks and still will not connect. I have restarted numerous times, including power cycling by removing the batteries and power for twenty minutes, I have tried resetting the IHD using the internal reset options but to no avail. At one point I came across a display that said it wasn’t receiving data from the smart meters but I’ve been unable to find that again.

Does anyone have any ideas?

 

Hey ​@DH88Comet ,

Don’t panic! I can help diagnose this but I juuuuuust need one more thing from you, hope you don’t mind!

Please head into the System Status menu and tell me all the Status Codes you’re seeing. Once I have those, I’ll be able to tell you what you can do.

Thanks!

I’m not panicking, just annoyed that there doesn’t seem to be an obvious way to force a connection.

I’ll try an include more images but what it’s displaying is ‘Meter network not connected Status: 23-1, Electricity meter not connected Status: 28-2 and Gas meter not connected Status: 29-2.

 

Oh yes, and the IHD is two feet from the electricty meter and two and a half from the gas.

Thanks, that helps a TON. This sounds like a Comms Hub issue so the first thing I’d do is ask OVO to request a Comms Hub reboot as it may have crashed somehow. It’s best done via Live Chat at https://ovoenergy.com/help - make sure to reference this thread too.

If that fails, an engineer will probably need to Power Cycle the Comms Hub in-person.

Hey ​@DH88Comet 

 

Sorry to hear about the issues you’ve been having.

 

I’m glad to see thought that one of our volunteers has already stopped by with some really helpful advice. Let us know how you get on with the Support Team, they should be able to help get this fixed as Blastoise186 has mentioned.

 

 

Keep us updated with how this goes.

I definitely have a comms hub and the problem has been sent to the Smart Metering Team. Thanks to Joshua for trying.

Hey ​@DH88Comet 

 

I’m glad to hear the team are looking into this one directly for you. Hopefully they can get to the bottom of the issue, do keep us updated with how you get on.

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