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Gas top ups not hitting my PAYG meter- have to manually enter code

  • 10 April 2024
  • 6 replies
  • 39 views
M
Rank
  • MBC
  • Carbon Cutter*
  • 3 replies

What is the reason my gas topups via the Appare not hitting the meter, elec seems OK, then it's a bit of a rigmarole to enter code manually. Thanks 

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Best answer by Shads_OVO 11 April 2024, 15:07

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6 replies

Blastoise186
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Userlevel 7
Badge +1

Hey @MBC ,

Could you show us some photos of the meters please?

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M
Rank

Not at the moment sorry its an L&G

Blastoise186
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Userlevel 7
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Which ones please?

See this thread for guidance:

 

Securing energy by zapping security bugs... For that is The Blastoise Way!
M
Rank

its smets 2

 

Blastoise186
Rank
Userlevel 7
Badge +1

Thanks. A couple more questions to help me get an idea here:

  1. Roughly how far apart are the meters?
  2. Do the top-ups for Gas ever get through at all?
  3. What does https://homebrew.n3rgy.com tell you in terms of warnings or errors?
Securing energy by zapping security bugs... For that is The Blastoise Way!
Shads_OVO
Rank
Userlevel 3

Hi @MBC,

 

I’m sorry to hear that you’re having trouble topping up. I can see Blastoise186 has already asked a few questions that would allow us to understand a bit more about the issue. We’re unable to access your account here so it may be worth contacting support who’d be able to look into this further for you.

These links may also be helpful:

 

 

 

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