Power Move Autumn Challenge

Blastoise186 - I am using same device, where I have received e-mail invitation to  Autumn challenge, I can log in to see OVO home page, see my energy usage, payments, etc. Do I need some very special device/browser to see and join  Autumn challenge? 

I don't think I will be able to ever hit my target. I'd already made big changes to power usage following the energy crisis and I don't have a dishwasher or tumble drier.  I wonder if I should withdraw. 

Hey @Sandyeyes 

We’ve had quite a few helpful insights on this thread that might be helpful for you in making some changes you might not have thought of yet:

As there’s no penalty for not meeting the target, there’s no harm in staying on the Power Move Challenge, and if you don’t hit the target by the end, at the very least you’ll have changed some habits that still have a good impact for yourself and for the environment. 

Hi @waltyboy , yes there can be occasional missing slots of data as the meters don’t always connect when required. I doubt it’s anything to do with the billing period but it’s worthwhile keeping an eye on the info and sending a manual reading if needed the morning after your billing end. 
Just another thought. Those daily slots rather than half hourly … they may be estimated not from your meter so that would answer why a full day not each half hour

I have had slow upload of data at start of month to the point where late at night it hasnt been there from the day before and only kept showing the 1st 2 half hrs if anything. 

Ive just looked and all my data is there including yesterdays. I dont normally look until later. I thought it was end of mth or powermove stats being done that slowed it down or maybe they were doing maintenance to the site.

Ironically it was my gas that wasnt showing kept saying it was unavailable and to effectively keep trying but that is all back now too.

Hello @Abby_OVO Help needed from a wise OVO head please!

As of 3rd October, the first day of the Autumn Power Move challenge, my OVO account has suddenly stopped showing any daily usage electricity data. All through September was fine, up to and including the 3rd Oct. The gas half hourly is still fine, and the IHD is still performing flawlessly. 
 

On 5th October I set up an account at smarttariffsmartcomparison.org, which despite my frequent logins, always fails to download my electricity data. Is it possible that my smart meter is somehow locked out of sending electricity data whilst the smarttariffsmartcomparison site is unsuccessfully attempting their download? I have sent an email to request they stop. 
 

My opening an account with smarttariffsmartcomparison may have absolutely no bearing on my electricity data being no longer visible to me or to OVO: apart from my being unable to try for the Power Move targets, I see OVO still have “bill pending” against my last billing period 5th Sep to 4th Oct.  It seems a marked coincidence, though.

However this disappearance of my data has come about, is it possible please to fix things so that these readings become visible again? 
 

A full week of no data right at the start of the Power Move Autumn Challenge, ouch!!
 

Hoping you can help and that somebody at OVO can shed light on this mystery, with many thanks in advance….

Hello @Abby_OVO An update!!

I received a very kind and comprehensive reply from Hildebrand support, explaining, as @Alandamore mentioned in a previous posting, that the smarttariffsmartcomparison site was a prototype, and pointing me in the direction of the Bright app. 
 

The email did emphasise that their effort to download my data will definitely not have caused my current problems with my smart meter data:

We can completely reassure you that there is absolutely no link between the issues you are having with your Ovo sourced data and signing up to smart tariff. All we can do is 'read' a meter - we can't do anything else other than join one of our CADs to your meters (for people who purchase one).
 

They suggested that the root cause for problems such as mine are that typically my communications hub connected to the smart meter is not on to the WAN and therefore not reporting back to the DCC:

We can see your gas consumption data but no electricity data. On our side, on investigation we've never retrieved any electricity data for you which I suspect is why smart tariff is 'failing' as it can't get the data it needs for electricity comparison.

We are not able to get a response from your meters at the moment which seems to confirm that is the situation.

You will need to contact Ovo to ask them if they can get your meters back on the WAN. Sorry but there is nothing we can do here - it is only suppliers who can do this. Once they have told you it is fixed, please let us know and then we can sort out the electricity connection.

Is restoring this WAN connection something you can very kindly fix from your end, Abby, or do I need to reach out to some other specialist team at OVO?

Hope you can help, sorry everyone about all the wordy postings, but I’m a bit anxious about the apparent “loss” of data, already one week into the new Power Move challenge apart from anything else!
 

Good, though, that thankfully it doesn’t seem to have happened to anybody else on here! I can’t think I’ve done anything to incur the wrath of the smart meter gods…maybe in a previous life!!
 

(And for info @Alandamore, many thanks for all your kind suggestions and hard work, this is something I hope to follow up on using, as you already suggested, the Bright app. So it looks like I completely misread things when I first had the harebrained notion that smarttariffsmartcomparison might somehow be “locking”the data in some way!! Anyway, I only joined smarttariffsmartcomparison on the 5th, these problems date back to the 3rd.)

As always, many thanks in advance, Walt

I tried to answer @waltyboy’s question in another thread he posted it in:

In all probability, this is a temporary situation which will right itself in due course.

Hey @waltyboy 

How are those reads showing up now? Any change?

I see Firedog left a really great comment on the other thread.

If you’re still having issues with the readings, it may be worth carrying out a smart meter health check for your meter, (I’ve linked both below, just have a check at which one matches your meter) and forwarding the results on to our Support Team for further investigation. The team will be able to verify any connectivity issues with the meter.

@Abby_OVO Health check all submitted using the form, many thanks Abby, here’s hoping….

Many thanks @Abby_OVO as ever, will keep you posted! It’s odd, as the gas meter half hourly have been continuing faultlessly as before, the IHD seems perfect with both gas and electricity readings, and  the WAN and the HAN lights on the Comms Hub are each flashing every 5 seconds, yet no electricity reading on the usage pages since 3rd October.

A mystery! As you say, Sep up until 2nd October was fine so hopefully the electricity readings will eventually revert to their former selves! 
 

Many thanks again…

@miladenaa ”form” not “firm”…apologies…

@BPLightlog Many thanks, I didn’t know; a useful feature given my clumsy fingers!