We’re aware that some customers with post 2021 Model 3 and Model Y Teslas are experiencing problems with charging through their Charge Anytime app. This is because of a recent software update from Tesla. We’re really sorry if you’ve been impacted by this.
You’ll still receive your Charge Anytime credit as normal, as we still have access to your charging data.
We’re looking into the problem, which includes cars not charging, or not being charged by the time expected. In the meantime, we recommend that you don’t delete the Charge Anytime app, and instead try following these steps:
- Check you’re using the most up to date version of the Charge Anytime app - this’ll be version 2.0.10 and above
- Disconnect your EV from the account on the Charge Anytime app
- Whilst in your car, turn on Bluetooth connectivity in your phone’s settings
- Pair your phone with Tesla or make sure you have your Tesla key card to hand, as this may be need to be placed in the centre console of your EV
- Reconnect your vehicle by following the onboarding steps in the Charge Anytime app. Select the Set Up button when you get to the screen below.
DO NOT select the Connect with limitations button. This won’t allow you to connect to Charge Anytime. There might be a short delay after entering your Tesla details into the app, while it connects to Tesla.
If you’re still having trouble charging your car through the Charge Anytime app or have any issues with your Charge Anytime credits, please email us at firstname.lastname@example.org, or call us on 0330 175 9678 (Monday to Friday, 9am to 5pm, excluding bank holidays). We’ll be happy to help.