Why am I getting an error on PAYG phone app using my Android?

Howdy @sanddy24 ,

Sometimes re-installing the app fixes this. Have you tried that yet?

If that doesn’t work, please tell me what device you’ve got e.g. Samsung Galaxy A54 or Google Pixel 6a and what version of Android you’re running - if you can grab the app version too, that also helps. If you can tell me this for both devices, that’d be ideal.

Thanks!

Hey @sanddy24 

Sorry to hear you’re having issues.

Is it the same app on both devices, and one isn’t the pay monthly OVO app? It sounds like the pop up is coming from our pay monthly app which wouldn’t work with your PAYG account.

Would you be able to share a screenshot of the pop-up with us?

I’d also need to know what device your tablet is, since you don’t seem to have mentioned it yet.

Each Android device has a different build that’s unique to that model (and often each sub-model/variant!) so just because one works, doesn’t mean they both will even if they’re the same manufacturer.

The other snag is you’re still running that phone on Samsung Experience… Let’s just say it’s… Pretty broken these days… It was based somewhat heavily on Samsung TouchWiz and was later replaced by Samsung One UI which was a total rebuild. There is no alternative to that which you can still use on a Galaxy S7.

Might make it hard to fix unfortunately. Depends on PayPoint.

Android 8 support was terminated by Google on the 4th October 2021. Samsung would have killed support at around the same sort of time. As of right now, only Android 12 and later are supported upstream by Google. In a few months time though, Android 12 will also hit the bin.

Apps might continue to work after an Android version goes EoL, but it’s no longer guaranteed. As apps continue to get updated for newer Android releases, compatibility with older ones will slowly begin to break.

No worries - and I’ve considered that possibility. You wouldn’t need to swap the device as often anymore.

Samsung has now committed to way more than two years of software updates for the most recent devices - and for most of that time, Android upgrades would also be included. This matches Google’s own stance with the Google Pixel range.

If you went with something like the Samsung Galaxy S24 or alternatively (for a lot less cash) the Samsung Galaxy A55, you’ll get up to four years of Android upgrades and an extra year of software updates on top of that - which should help it last longer.